Refund Policy

Refund & Returns Policy

Last Updated: [6 June, 2026]

At BuyTretinoin.co.uk, we want you to shop with confidence. This Refund & Returns Policy explains your rights and our procedures regarding returns, replacements, and refunds.

Nothing in this policy affects your statutory rights under UK consumer law.

Your Consumer Rights

Under the Consumer Rights Act 2015, products supplied by us must:

Be of satisfactory quality
Be fit for their intended purpose
Match their description

If a product does not meet these requirements, you may be entitled to a repair, replacement, refund, or other remedy as provided by UK law.

Order Cancellation:

Under the Consumer Contracts Regulations 2013, customers generally have the right to cancel an online order within 14 days of receiving it.

However, for health protection and hygiene reasons, this cancellation right does not apply to sealed skincare, cosmetic, or personal care products once they have been unsealed after delivery.

If your products remain unopened, unused, and in their original sealed condition, please contact us within 14 days of delivery to discuss your return options.

Damaged, Faulty, or Incorrect Items

If you receive:

A damaged product
A faulty product
An incorrect item

Please contact us within 14 days of receiving your order.

To help us resolve the issue quickly, please provide:

Your order number
A description of the issue
Clear photographs showing the product and packaging

Where appropriate, we may offer:

A replacement product
A full refund
A partial refund
Another suitable resolution in accordance with UK consumer law

Change of Mind Returns:

We may accept returns for unopened and unused products at our discretion.

To qualify:

Products must remain sealed and unused
Products must be returned in their original packaging
You must contact us within 14 days of delivery

Customers are responsible for return postage costs unless the return is due to our error or a faulty product.

Non-Returnable Items:

For hygiene and safety reasons, we cannot accept returns of:

Opened skincare products
Used skincare products
Products with broken seals
Products damaged due to misuse, improper storage, or accidental damage after delivery

This does not affect your rights if the product is faulty or not as described.

Refund Process:

Once your return has been received and inspected, we will notify you of the outcome.

If your refund is approved:

Refunds will be issued to the original payment method used for the purchase
Refunds are typically processed within 5–10 business days
Your bank or payment provider may require additional time for funds to appear in your account

Return Shipping:

If the product is faulty, damaged, or incorrectly supplied, we will reimburse reasonable return postage costs.

For approved change-of-mind returns, customers are responsible for return shipping costs.

We recommend using a tracked delivery service when returning products, as we cannot be responsible for items lost in transit.

Missing Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us as soon as possible.

We will work with the courier to investigate the shipment and provide an appropriate resolution where necessary.

If you have any questions regarding returns, refunds, or your consumer rights, please contact our support team:

BuyTretinoin.co.uk

Email: support@buytretinoin.co.uk

We aim to respond to all enquiries as quickly as possible.